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Privacy Policy

At The Mama & Baby Village , our mission is to transform maternal and family healthcare by empowering parents with trusted, evidence‑based support. We bridge the gap between clinical care and real‑life parenting—so families feel confident, informed, and supported at every stage.

1. Information We Collect

  • Information You Provide
  • Name, email address, phone number
  • Information submitted through forms, bookings, or consultations
  • Details shared during communication with us
  • Automatically Collected
  • Information
  • IP address
  • Device and browser type
  • Website usage data (e.g., pages visited, time on site)

2. How We Use Your Information

We use your information to:

  • Deliver services such as consultations, programs, and updates
  • Respond to inquiries and communicate important information
  • Improve our website, services, and user experience
  • Comply with legal obligations

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Online and In-Person Services

The Mama & Baby Village offers both virtual (online) and in-person services.

Online services: Information may be collected through booking systems, video platforms, email communications, and website forms. While we take steps to use secure platforms, online communication carries inherent risks.
In-person services: Information may be collected during consultations, intake forms, or written notes, and is stored securely in accordance with our privacy practices.

We only collect information necessary to provide safe, effective support in either setting.

5. Health & Educational Disclaimer

The Mama & Baby Village provides educational and supportive services related to maternal and family wellness.

Our services are not a substitute for medical advice, diagnosis, or treatment from a licensed healthcare provider.

Any information you share with us is used to support your experience but does not create a clinical or physician-patient relationship.

Please consult a qualified healthcare professional for medical concerns or emergencies.

6. Cookies and Tracking Technologies

We may use cookies and similar tools to improve your browsing experience and understand how our website is used. You can disable non-essential cookies through your browser settings, though this may impact functionality.

7. Disclosure of Personal Information

We do not sell your personal information. We may share it with:

  • Trusted third-party providers (e.g., website hosting, email services, booking platforms)
  • Service partners assisting in program delivery
  • All third parties are required to keep your information confidential and use it only for intended purposes. We may disclose information if required by law.

8. Data Storage and Safeguards

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Despite these measures, no system can guarantee complete security.

9. Retention of Information

We retain personal information only as long as necessary to fulfill its intended purpose or comply with legal requirements.

10. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate data
  • Withdraw consent (where applicable)

To make a request, please contact us using the details below.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

  • Request access to your personal information
  • Request corrections to inaccurate data
  • Withdraw consent (where applicable)

To make a request, please contact us using the details below.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date. Continued use of our website indicates acceptance of those changes.

At The Mama & Baby Village , our mission is to transform maternal and family healthcare by empowering parents with trusted, evidence‑based support. We bridge the gap between clinical care and real‑life parenting—so families feel confident, informed, and supported at every stage.

1. Information We Collect

We may collect:

  • Personal Information you voluntarily provide when you contact us, sign up for updates, book a consultation, or submit forms (e.g., your name, email, phone number). 

  • Technical Data collected automatically when you use the Site, such as IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use personal information to:

  • Provide and manage services you request (such as consultations or email updates).

  • Improve our website content, services, and user experience. 

  • Communicate with you about your requests and Site updates.

3. Cookies and Tracking

We may use cookies and similar technologies to understand how you use the Site and improve your experience. You can disable non-essential cookies through your browser settings, though some site features may not function properly without them.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share information with trusted service providers who help us deliver services (e.g., email management or website hosting), always under strict confidentiality.

6. Your Choices

You may choose to:

  • Opt out of marketing communications.

  • Update or delete personal information by contacting us.
    Contact details below.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

8. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Site signifies acceptance of any changes.